Refund and Cancellation Policy

1. Requesting help

Use the public support page and provide your account email, product, transaction or order reference, date and what went wrong. Do not send full card, bank or identity-document details. If your receipt names a payment provider, you may also use that provider's buyer-support route.

We return an approved refund through the original payment route unless law or the provider requires another method. Processing time after approval depends on the provider and financial institution.

2. Membership subscriptions

You can cancel a monthly or annual membership from the dashboard. Cancellation stops the next renewal and normally keeps access until the end of the current paid period. It does not automatically refund the current period.

We review duplicate or unauthorised charges, failed supply, material misdescription, billing after effective cancellation and mandatory cancellation or withdrawal rights. No general discretionary change-of-mind refund is promised after access to a paid period begins, but local law may require a cooling-off or withdrawal remedy. Where immediate digital supply requires express consent or acknowledgement, checkout records it.

3. Founder Pass

After validated payment allocates a Founder number and issues the benefits, no discretionary change-of-mind refund is promised merely because the buyer stops using SlopOff or no longer wants the pass. Duplicate or unauthorised charges, provider error, failure to supply material promised utility, material misdescription, fraud and mandatory rights are reviewed on their facts.

A validated full refund, chargeback or reversal ends active Founder benefits and may reverse no more than unused promotional credits. The historical Founder number is retired permanently and never reassigned.

4. Compute packs, generation and storage

Compute packs and storage add-ons are one-time purchases unless checkout expressly says otherwise. Unused units do not convert to cash or transfer between people. A qualifying provider failure restores the exact authoritative reservation; it is not a cash refund where the units were never consumed.

For a validated full payment reversal, SlopOff may revoke no more than the unconsumed units or unused storage entitlement linked to that purchase. We review duplicate or unauthorised charges, failure to supply, material misdescription and mandatory rights. Consumption started at the user's request may affect a statutory withdrawal remedy where law permits.

5. SlopShop and physical goods

Contact support promptly for a wrong, damaged, defective, materially misdescribed or undelivered item and include photos where relevant. We may offer replacement, repair, reprint, refund or another remedy required by law. A print-on-demand product can have reasonable screen-to-print, placement or manufacturing variation that is not itself a defect.

Because creator products may be made to the buyer's selected variant or otherwise personalised, change-of-mind cancellation may not be available once production has begun. Before production, SlopOff may be able to cancel the provider draft. Nothing here limits remedies for defects, non-delivery, misdescription or other mandatory rights.

6. Tips, licences and commissions

Tips: a completed voluntary tip is normally final once delivered to the creator ledger, except for duplicate, unauthorised or provider-error transactions and mandatory rights. A tip does not buy work or a response.

Licences: cancellation and refund terms are stated in the written licence. If rights cannot be supplied, a use is materially misdescribed or a mandatory right applies, we review the payment and any rights already exercised.

Custom commissions: the accepted brief controls milestones, revisions, delivery, cancellation and disputes. Refund treatment may reflect work already completed, unrecoverable agreed costs, failure to deliver, material non-conformity and mandatory law. SlopOff holds disputed amounts while the recorded evidence is reviewed where the provider route permits.

7. Sponsor briefs, advertising and prizes

A draft sponsor brief or review creates no charge. Before public opening or the first eligible submission, cancellation receives a full refund. After the first eligible submission but before selection, the uncommitted creator budget is refundable while the 15% platform fee is retained, except where SlopOff/provider failure or mandatory law requires otherwise. After the sponsor selects work and the creator accepts the recorded use agreement, committed creator funds are not discretionarily refundable. Rejected or failed campaigns return uncommitted creator funds and the corresponding platform fee.

A prize is not a purchase by an entrant. Sponsor bounties are fixed approved-deliverable creator payments and remain separate from prize ranking. Prize corrections, disqualification and failed delivery follow the competition rules. Cash prizes remain Australia-only unless a future competition expressly states otherwise.

8. Creator earnings, affiliates and payouts

A customer refund, chargeback, reversal, failed fulfilment, rights dispute or fraud correction can reverse the linked pending creator or affiliate earning. Earnings remain held for at least the source-specific period, ordinarily no less than 60 days after provider settlement, and are not payable until reconciliation and the payout threshold are satisfied.

If an adjustment occurs after a payout, SlopOff may create a non-interest-bearing negative balance offset against future eligible earnings where the accepted creator schedule permits. SlopOff does not treat an earnings correction as a customer refund request.

9. Chargebacks and unauthorised payments

Contact support first where practical so we can investigate quickly. You retain any right to contact your payment provider. A chargeback may temporarily suspend the affected entitlement or amount while investigated. We preserve signed payment, delivery, consent and refund evidence and do not punish a good-faith exercise of mandatory rights.

10. Regional mandatory rights

Australia: Australian Consumer Law consumer guarantees and remedies remain unaffected.

European Union and EEA: eligible consumers may have a 14-day withdrawal right for distance contracts, subject to exceptions and any express request or acknowledgement for immediate digital supply or personalised goods. Defective goods and digital content retain mandatory remedies.

United Kingdom: statutory cancellation and refund rights for online goods, services and digital content apply where eligible, including exceptions for personalised goods and digital content supplied after the required consent.

United States, Canada, New Zealand and other markets: applicable federal, national, state, provincial and local consumer protections apply. Where this policy conflicts with mandatory law, mandatory law prevails.

11. Related terms

Memberships · Compute packs · Storage add-ons · Sponsor briefs · Founder Pass · Creator commerce · Payments and tax · Privacy Statement